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Cloud & IT LifecycleHow to overcome three common IT service desk challenges
The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
Customer ExperienceFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
Digital ExperienceTechnologyWeb3: Past, present and future
What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.
Customer ExperienceHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Customer ExperienceGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Case StudyMitigating bias in artificial intelligence (AI) by creating work opportunities for displaced persons
AI DataMitigating bias in artificial intelligence (AI) by creating work opportunities for displaced persons
TELUS Digital partnered with YICF, an Indonesian not-for-profit organization, to expand its impact sourcing initiative in order to accurately represent the voices of displaced persons and refugees in Southeast Asia.
Customer ExperienceSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
BrochureCustomer ExperienceTELUS Digital Overview
Get to know us in two pages. Learn more about who we are and what we do.
Case StudyCloud & IT LifecycleBuilding new cloud infrastructure to enable Verint Workforce Engagement on Google Cloud
TELUS Digital looked inward to add value for customers by modernizing the Verint Workforce Engagement application suite and creating new cloud infrastructure on Google Cloud. See the results.
Cloud & IT LifecycleWhat happens to humans after we automate?
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
Cloud & IT LifecycleCloud migration: Why it matters and how to do it well
Cloud migration is booming. Uncover the drivers of cloud migration, the benefits and challenges and suggested strategies for making the move.
Customer ExperienceTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
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