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Customer ExperienceGeneration Alpha and the future of CX
Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
Cloud & IT LifecycleQuality assurance (QA): Improving testing efficiency through automation
Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.
Digital ExperienceRetail & EcommerceIs visual search the future of search engines?
What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.
Case StudyDigital ExperienceCommunications & MediaEnhancing mobile UX and UI for a telecommunications behemoth
Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).
Trust & SafetyTechnologyNon-fungible tokens: A guide to overcoming CX challenges for the NFT marketplace
NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.
Cloud & IT LifecycleHow to overcome three common IT service desk challenges
The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
Customer ExperienceFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
Digital ExperienceTechnologyWeb3: Past, present and future
What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.
Customer ExperienceHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Customer ExperienceGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Case StudyAI DataMitigating bias in artificial intelligence (AI) by creating work opportunities for displaced persons
TELUS Digital partnered with YICF, an Indonesian not-for-profit organization, to expand its impact sourcing initiative in order to accurately represent the voices of displaced persons and refugees in Southeast Asia.
Customer ExperienceSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
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