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Cloud & IT LifecycleSix common cloud migration challenges and how to tackle them
Contemplating a cloud migration? Moving digital assets to the cloud demands a smart strategy. Discover best practices to get your business cloud ready.
Digital ExperienceRetail & EcommerceHeadless commerce, mindful customer experiences
Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.
Cloud & IT LifecycleHow to build an effective IT service desk knowledge base
Discover best practices for building your IT service desk knowledge base, including tips for the types of content and how to structure it for findability.
GuideAI DataThe TELUS Digital guidelines for responsible AI
Discover TELUS Digital’s responsible AI principles for delivering better AI outcomes.
AI DataThe expanding frontiers of computer vision in the metaverse
Learn how computer vision will play a vital role in transforming the metaverse into a commercially accessible reality for brands across industries.
Digital ExperienceTravel & HospitalitySustainable travel, bleisure trips and other travel trends to watch for in 2022
Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.
Customer ExperienceCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
Customer ExperienceTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Customer ExperienceGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Customer ExperienceCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
Case StudyDigital ExperienceFinancial Services & FintechDriving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
Digital ExperienceTravel & HospitalitySix ways to help your CX team handle the influx in travel volume
Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.
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