Newsroom

Maria Pardee, Chief Commercial Officer at TELUS International, shares findings from our recent survey focused on consumer pet peeves and preferences.

Maria Pardee, Chief Commercial Officer at TELUS International, shares five ways that brands can develop a customer journey strategy that adheres to each generation’s preferences.

Michael Ringman, Chief Information Officer at TELUS International, discusses five tech trends that brands should take note of and incorporate into their strategies to nurture and fuel customer loyalty.

TELUS International’s President and CEO, Jeff Puritt, discusses why honoring promises and building trust is key to driving business success and loyalty for the long-term.

Albert Galarza, Global Vice President of Human Resources, shares five strategies to help brands strengthen their employees’ well-being and engagement to drive better business outcomes.

Brian Hannon, Global Head of Customer Experience Innovation - Technology, shares how today’s discerning customers expect a lot from the brands they do business with and have demands ranging from personalized, memorable messaging to strong sustainability and environmental, social and governance (ESG) practices.

TELUS International CFO, Vanessa Kanu, participated in an interview with CFO Thought Leader. When asked to provide some professional advice to her younger self she responds quickly and without hesitation: “Be more patient.” It’s advice she says she frequently summons even today as she passes the 18th month mark of her CFO tenure with TELUS International.

TELUS International CIO Michael Ringman shares tips and best practices for organizations to retain their tech talent amid a challenging talent and hiring climate.

TELUS International, a long-time partner of both Google Cloud and Automation Anywhere, has been leveraging virtual agents to enhance the employee and customer experience. With CCAI and Automation 360, virtual agents can help contact centers deliver 24/7, comprehensive, accurate service, all of which helps eliminate wait times—even with heavy traffic.

TELUS International CIO Michael Ringman discusses small data’s big value and prioritizing data quality over quantity. He argues that in certain scenarios, smaller sets of actionable information can be just as insightful.

The HR Director shares that Flexa has ranked TELUS International as on the of the most flexible large companies to work for.

There’s no shortage of challenges CIOs face each day. TELUS International CIO Michael Ringman shares the qualities that he looks for in a trusted advisor.