Newsroom

A recent survey published by TELUS International reports that workers struggle to find the important work/life balance that supports mental health, and that most have had disruptions and sleep patterns as a result. This is really the tip of the iceberg when it comes to the concerns that leaders should have when managing their work-from-home teams.

Albert Galarza, Global Vice President of Human Resources, shares three strategies to help employees build resilience to take on new challenges and achieve success today and for years to come.

Shadow IT has experienced exponential growth in recent years with the increased adoption of cloud-based applications and services. In this article with Forbes, TELUS International CIO, Michael Ringman, discusses its implications and shares tactics for overcoming the challenges of shadow IT and rogue RPA.

Albert Galarza, Global Vice President of Human Resources, shared five ways companies can support the mental health needs of employees to support a happier, healthier workforce, drive stronger employee retention, and achieve enhanced company performance.

Social media is a preferred channel for many consumers and serves as a powerful tool for brands to learn more about, and connect with, their customers. In this article, Jim Radzicki, Chief Technology Officer at TELUS International discusses the importance of a brand’s social media presence for customer experience.

TELUS International’s Noreen Sendelbach shares how our team members are partnering with a local charity in Las Vegas to bring joy to children in need this holiday season.

Automation adoption has the promise of becoming increasingly widespread due to the benefits it provides for businesses, their employees, and ultimately, their customers. TELUS International’s Jim Radzicki shares how brands can equip their teams with the proper tools and platforms to monitor and optimize their automation solutions in order to extract the maximum ROI.

TELUS International’s Chief Commercial Officer, Maria Pardee, shares that “Taking care of your team members always provides a great ROI and prioritizing the team member experience can go a long way to retaining top talent, driving engagement, and ultimately driving sales,” in this podcast with the Daily Sales Tip.

Most companies face hiring and staffing challenges ahead of the holiday season, but the past two years have been especially difficult with the pandemic’s ripple effect creating the toughest hiring seasons on record. TELUS International’s Chief Operations Officer, Chuck Koskovich, shares how companies can meet their holiday hiring needs.

Jim Radzicki, Chief Technology Officer at TELUS International discusses digital enablement best practices in this podcast with Enterprise Talk.

Computer vision is one of the most exciting fields in the artificial intelligence landscape. Playment by TELUS International co-founders Ajinkya Malasane and Siddharth Mall discuss how the technology is powering innovations such as autonomous driving, and how its significance in India is growing by leaps and bounds due to the increased need for data labeling services

The unique and memorable events of 2021 serve as a reminder of just how much and how quickly today’s emerging technologies are impacting and evolving our world, society and everyday lives. Similarly, TELUS International had an incredible year of major change. President and CEO, Jeff Puritt, reflects back on 2021 and shares five tokens that he would include in a time capsule to mark this monumental year.