Newsroom

Fast Company explores how marketers are pulling back on influencer campaigns — and promoting user-generated content from ‘real’ people. The article shares findings of a recent TELUS International study which found that 83% of Americans say they’ve posted user-generated content — including images, reviews, and comments.

MyCustomer shares findings from a recent TELUS International study, noting that businesses are increasingly looking to single-service providers for their CX needs - with over half of today’s enterprises now using a single provider.

CX Today shares findings from a recent study by TELUS International that shows that nearly nine in every ten brands will increase digital CX technology spending this year as companies aim to deliver seamless online experiences.

Albert Galarza, Global Vice President of Human Resources, discusses three strategies employers can put into practice to mitigate ‘shift shock’ and better retain new hires.

Brian Hannon, Global Head of Customer Experience Innovation - Technology shares five considerations to help brands find the right partner to elevate their CX.

Jim Radzicki, Chief Technology Officer at TELUS International, discusses the importance of leveraging AI to support the customer journey.

TELUS International CFO, Vanessa Kanu, shares her insight on some key skills that top CFOs need to master in today’s evolving business climate.

Bulldog Reporter, a PR and media source for PR and marketing communications news and opinions, shares the results from TELUS International’s international customer journey survey, which uncovered that consumers around the world are most influenced by digital channels when making purchasing decisions.

TELUS International’s Managing Director of Global AI Data Solutions, Siobhan Hanna, shares her insights into the growing need for content moderation within the various social media platforms.

A BrandPost written by Transmit Security highlights TELUS International’s 2021 CX survey which reported that 70% of Americans plan to continue shopping, banking, and engaging in e-health and wellness activities once the pandemic is over.

TELUS International CFO, Vanessa Kanu, shares insights on why environmental, social and governance (ESG) and diversity, equity and inclusion (DEI) principles are now crucial in today’s business climate.

Maria Pardee, Chief Commercial Officer at TELUS International, discusses the CX strategies that work best to connect with each generation.