Newsroom

Albert Galarza, Global Vice President of Human Resources, highlights why leaders should consider incorporating generative AI into their performance management processes.

Albert Galarza, Global Vice President of Human Resources, shares insight on how brands can leverage generative AI to enhance performance management.

Michael Ringman, CIO, discusses how retail brands can take a measured and thoughtful approach to AI to deliver best-in-class CX.

TELUS International today announced the launch of Experts Engine, a fully-managed, tech-enabled experts-on-demand sourcing solution for generative AI (GenAI) model builders.

TELUS International today announced it was named a "Leader" in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment. This global assessment evaluated vendors offering data labeling software technologies and capabilities, including TELUS International’s proprietary Ground Truth Studios (GT Studios) platform.

TELUS International today announced the official opening of its latest site in Casablanca, Morocco. The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally-friendly ethos.

Michael Ringman, CIO, shares his thoughts on the key strategic priorities he is focusing on for 2024.

A recent survey from TELUS International uncovers that nearly two-thirds (60%) of consumers are not aware that some media companies have restricted access to its information and data, including articles and general site content, in the training of generative AI models.

Brian Hannon, Global Head Customer Experience Innovation - Technology, is quoted discussing how companies can elevate their brand awareness and perception with consumers.

TELUS International and Five9 today announced the launch of the TELUS International Contact Center as a Service (CCaaS), a cloud-based platform that offers mid- and large-sized organizations intelligent routing capabilities, AI-driven insights, and advanced omnichannel support for fast and efficient resolutions.

Michael Ringman, CIO, shares insight on why brands should invest in and nurture agility and resilience from an employee and organizational standpoint to remain competitive amid constant change.

TELUS International today announced it has partnered with Five9, the Intelligent CX Platform provider to launch the next evolution of its Contact Center as a Service (CCaaS) application platform.