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TELUS International today announced it has partnered with Five9, the Intelligent CX Platform provider to launch the next evolution of its Contact Center as a Service (CCaaS) application platform.

TELUS International reports third quarter 2023 results, demonstrating steady revenue growth, improved profitability versus prior quarter, and reaffirms full-year outlook for 2023

Discover how intelligent automation is transforming the world of work by enabling companies to automate complex, end-to-end enterprise processes to drive business transformation.

TELUS International announced the launch of Fuel iX, the company’s enhanced solution backed by the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fueled intelligent experiences (iX).

With the rapid adoption of AI, it is imperative that companies regularly evaluate their technologies and processes to ensure they are ethically and responsibly collecting, training, and testing data. Discover why humans play a critical role in ensuring good data.

Albert Galarza, Global Vice President of Human Resources, discusses his career and shares insight on how TELUS International is utilizing new technologies like AI to empower team members and propel business operations.

TELUS International was recognized as a 'Leader' in the Americas for a fifth consecutive year by Everest Group in its Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023.

TELUS International has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services for its breadth and depth of trust and safety offerings across a variety of industries, robust AI data and content annotation services, comprehensive employee wellness practices and sizable investments in content strategy and design capabilities.

A TELUS International survey noting that 64% of Americans want generative AI algorithms to be regulated by the government and 40% of Americans do not believe companies using generative AI in their platforms are doing enough to stop bias and false information. Siobhan Hanna, VP and Managing Director, TELUS International AI-Data Solutions, also shared that business leaders should be transparent and communicate their AI policies publicly and clearly, as well as share the limitations, potential biases and unintended consequences of their AI systems.

Michael Ringman, CIO, is quoted discussing how new leaders can “set their stamp” on the CIO or CTO role to ensure their tenure is a success.

TELUS International was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.

Beth Howen, CTO, discusses why digital transformation in customer experience is essential for brand success and why a strong CX foundation and continual tech adaptation are key.