Newsroom

TELUS International today announced a strategic partnership with Local Measure, a global tech company pioneering the future of customer service technology. The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.

Michael Ringman, CIO, shares insight on how implementing AI-powered chatbots can be an impactful way for smaller businesses to improve customer support.

TELUS International's GenAI Jumpstart accelerator was featured as part of insideBIGDATA's monthly Generative AI report for its benefits for businesses in highly-regulated industries.

TELUS International's expansion into South Africa was featured as part of this article, which highlighted news announcements that are shaping the future of CX in the region.

TELUS International reports fourth quarter and full-year 2023 results, delivering solid revenue growth, with resilient profitability and cash flow; provides outlook for 2024

TELUS International's unique Dual-Large Language Model (LLM) Safety System was featured for its benefits for businesses in highly-regulated industries.

TELUS International sees potential in its GenAI Jumpstart accelerator for businesses in highly-regulated industries. With a path-to-production focus, the short eight-week engagement designed for companies at an early stage of their AI journey, rapidly identifies use cases, builds powerful risk mitigation tools and delivers a functional generative AI (GenAI)-powered virtual assistant prototype.

Tobias Dengel, President of WillowTree, a TELUS International Company, discusses the universal shift to voice-controlled technology and how brands can prepare for the voice-powered future.

Michael Ringman, CIO, shares insight into why emotionally intelligent chatbots powered by GenAI will be a crucial driver of exceptional CX and enable brands to meet the evolving needs of the modern consumer.

Michael Ringman, CIO, highlights how brands can leverage gamification to drive increased customer engagement and nurture brand loyalty.

TELUS International today announced a strategic partnership with Morpheus Data, a pioneer in software for hybrid cloud management and platform operations. The collaboration further strengthens TELUS International’s robust suite of Cloud Management solutions to further elevate end-to-end digital transformations for its clients.

Albert Galarza, Global Vice President of Human Resources, discusses how generative AI can help HR leaders onboard and train new hires more effectively and efficiently.