Newsroom

Automation adoption has the promise of becoming increasingly widespread due to the benefits it provides for businesses, their employees, and ultimately, their customers. TELUS International’s Jim Radzicki shares how brands can equip their teams with the proper tools and platforms to monitor and optimize their automation solutions in order to extract the maximum ROI.

TELUS International’s Chief Commercial Officer, Maria Pardee, shares that “Taking care of your team members always provides a great ROI and prioritizing the team member experience can go a long way to retaining top talent, driving engagement, and ultimately driving sales,” in this podcast with the Daily Sales Tip.

Most companies face hiring and staffing challenges ahead of the holiday season, but the past two years have been especially difficult with the pandemic’s ripple effect creating the toughest hiring seasons on record. TELUS International’s Chief Operations Officer, Chuck Koskovich, shares how companies can meet their holiday hiring needs.

Jim Radzicki, Chief Technology Officer at TELUS International discusses digital enablement best practices in this podcast with Enterprise Talk.

Computer vision is one of the most exciting fields in the artificial intelligence landscape. Playment by TELUS International co-founders Ajinkya Malasane and Siddharth Mall discuss how the technology is powering innovations such as autonomous driving, and how its significance in India is growing by leaps and bounds due to the increased need for data labeling services

The unique and memorable events of 2021 serve as a reminder of just how much and how quickly today’s emerging technologies are impacting and evolving our world, society and everyday lives. Similarly, TELUS International had an incredible year of major change. President and CEO, Jeff Puritt, reflects back on 2021 and shares five tokens that he would include in a time capsule to mark this monumental year.

TELUS International’s Chief Financial Officer, Vanessa Kanu, has been recognized as 2021’s CFO of the Year by the Ottawa Board of Trade and Ottawa Business Journal at the Best Ottawa Business Awards.

With so many people quitting, HR pros might only focus on turnover. But the smartest companies hone in on retention by engaging loyal employees even more. TELUS International’s Marilyn Tyfting shares the value of focusing on employee mental health.

Vancouver, Canada – November 5, 2021 – TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the third quarter ended September 30, 2021. TELUS International is a subsidiary of TELUS Corporation (TSX: T, NYSE: TU). All figures in this news release, and elsewhere in the TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International CIO, Michael Ringman, discusses why digital CX providers must have the right technologies, processes and people in place to be the perfect partner in the age of AI.

The President & CEO of TELUS International, Jeff Puritt, joins The Watch List to discuss the company’s quarterly performance and where he sees future growth.

Today’s CX is rooted in convenience. Whether it’s troubleshooting an issue or asking questions about a product or service, customers want to solve the issue on their own time in their own way prior to contacting a support team. TELUS International CTO Jim Radzicki shares why the future of self-service is chatbots.