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A survey conducted by TELUS International indicated that the top reason Americans of all ages would speak poorly about a brand was a negative customer experience, not a poor experience with a product. The survey, which polled 2,000 U.S. consumers about their expectations before, during and after a purchase, revealed what each generation finds most important to have a successful customer experience.

The HR Director shares that Flexa has ranked TELUS International as on the of the most flexible large companies to work for.

There’s no shortage of challenges CIOs face each day. TELUS International CIO Michael Ringman shares the qualities that he looks for in a trusted advisor.

TELUS International announced the appointment of Dr. Lucy Rattrie as a Global Director of Workplace Wellbeing. The industry-leading and award-winning wellness programs TELUS International delivers supports more than 60,000 team members around the world, which includes customer support representatives and content moderators, as well as its global AI Community of more than one million data annotators and linguists.

A recent survey published by TELUS International reports that workers struggle to find the important work/life balance that supports mental health, and that most have had disruptions and sleep patterns as a result. This is really the tip of the iceberg when it comes to the concerns that leaders should have when managing their work-from-home teams.

Albert Galarza, Global Vice President of Human Resources, shares three strategies to help employees build resilience to take on new challenges and achieve success today and for years to come.

TELUS International has announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud.

Shadow IT has experienced exponential growth in recent years with the increased adoption of cloud-based applications and services. In this article with Forbes, TELUS International CIO, Michael Ringman, discusses its implications and shares tactics for overcoming the challenges of shadow IT and rogue RPA.

Albert Galarza, Global Vice President of Human Resources, shared five ways companies can support the mental health needs of employees to support a happier, healthier workforce, drive stronger employee retention, and achieve enhanced company performance.

Social media is a preferred channel for many consumers and serves as a powerful tool for brands to learn more about, and connect with, their customers. In this article, Jim Radzicki, Chief Technology Officer at TELUS International discusses the importance of a brand’s social media presence for customer experience.

TELUS International announced it has been named a “Leader” by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.

TELUS International’s Noreen Sendelbach shares how our team members are partnering with a local charity in Las Vegas to bring joy to children in need this holiday season.