Newsroom

Michael Ringman, Chief Information Officer at TELUS International, discusses five tech trends that brands should take note of and incorporate into their strategies to nurture and fuel customer loyalty.

TELUS International’s President and CEO, Jeff Puritt, discusses why honoring promises and building trust is key to driving business success and loyalty for the long-term.

Albert Galarza, Global Vice President of Human Resources, shares five strategies to help brands strengthen their employees’ well-being and engagement to drive better business outcomes.

Brian Hannon, Global Head of Customer Experience Innovation - Technology, shares how today’s discerning customers expect a lot from the brands they do business with and have demands ranging from personalized, memorable messaging to strong sustainability and environmental, social and governance (ESG) practices.

TELUS International CFO, Vanessa Kanu, participated in an interview with CFO Thought Leader. When asked to provide some professional advice to her younger self she responds quickly and without hesitation: “Be more patient.” It’s advice she says she frequently summons even today as she passes the 18th month mark of her CFO tenure with TELUS International.

TELUS International CIO Michael Ringman shares tips and best practices for organizations to retain their tech talent amid a challenging talent and hiring climate.

TELUS International, a long-time partner of both Google Cloud and Automation Anywhere, has been leveraging virtual agents to enhance the employee and customer experience. With CCAI and Automation 360, virtual agents can help contact centers deliver 24/7, comprehensive, accurate service, all of which helps eliminate wait times—even with heavy traffic.

TELUS International has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Customer Experience (CX) Operations Transformation. TELUS International was also ranked a Leader across all three of the evaluation’s subcategories for revenue generation, CX improvement and cost optimization.

Vancouver, Canada – February 10, 2022 – TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2021. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International CIO Michael Ringman discusses small data’s big value and prioritizing data quality over quantity. He argues that in certain scenarios, smaller sets of actionable information can be just as insightful.

TELUS International celebrates its one year anniversary as a dual-listed public company, trading on both the New York Stock Exchange (NYSE) and Toronto Stock Exchange (TSX).

A survey conducted by TELUS International indicated that the top reason Americans of all ages would speak poorly about a brand was a negative customer experience, not a poor experience with a product.