Newsroom

Bulldog Reporter, a PR and media source for PR and marketing communications news and opinions, shares the results from TELUS International’s international customer journey survey, which uncovered that consumers around the world are most influenced by digital channels when making purchasing decisions.

TELUS International’s Managing Director of Global AI Data Solutions, Siobhan Hanna, shares her insights into the growing need for content moderation within the various social media platforms.

TELUS International, in partnership with leading global analyst firm IDC, today launched its Better Together campaign to share insights and criteria to help brands select a CX provider to implement, enhance and scale all aspects of their digital customer experience, AI data, content moderation and managed cloud services.

TELUS International's Better Together survey found that the majority of tech executives consider CX to be a moderate or high priority at their organization, and 84% said they plan to work with an external provider in some capacity to achieve their companies’ customer experience objectives in 2022.

A BrandPost written by Transmit Security highlights TELUS International’s 2021 CX survey which reported that 70% of Americans plan to continue shopping, banking, and engaging in e-health and wellness activities once the pandemic is over.

A survey conducted by TELUS International revealed that consumers around the world are most influenced by digital channels when making purchasing decisions. The survey, which polled 4,000 respondents across the U.S., UK, Ireland, Germany and France, showed that social media ads and online reviews carry major weight with consumers.

Vancouver, Canada – May 6, 2022 – TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended March 31, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

TELUS International CFO, Vanessa Kanu, shares insights on why environmental, social and governance (ESG) and diversity, equity and inclusion (DEI) principles are now crucial in today’s business climate.

Maria Pardee, Chief Commercial Officer at TELUS International, discusses the CX strategies that work best to connect with each generation.

Maria Pardee, Chief Commercial Officer at TELUS International, shares findings from our recent survey focused on consumer pet peeves and preferences.

A survey conducted by TELUS International uncovered that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. The survey, which polled 1,000 U.S. consumers, revealed that personal touch remains key when showing appreciation for customers.

Maria Pardee, Chief Commercial Officer at TELUS International, shares five ways that brands can develop a customer journey strategy that adheres to each generation’s preferences.