Newsroom

Michael Ringman shares the 3 P’s of successful migration and how TELUS international puts them into practice in partnership with Google Cloud.

According to a survey by TELUS International, 51 percent of employees felt less connected to their company culture while working remotely during the pandemic. This article explores what else employees miss when working remotely and how brands can build a successful corporate culture from home.

TELUS International has welcomed Olin Anton, Sue Paish, Carolyn Slaski, and Sandra Stuart as independent directors to its board of directors.

Michael Ringman, CIO at TELUS International, shares how AI-powered solutions like chatbots and robotic process automation have been used for several years by brands to revolutionize how they deliver superb customer experiences (CX).

TELUS International CIO, Michael Ringman, shares insights on the benefits of a human-in-the-loop approach to help manage and mitigate harmful online content.

This article shares research from a 2020 TELUS International which found four out of five workers struggle with shutting down for the night, while almost half of employees feel less mentally healthy while working from home.

TELUS International CCO, Maria Pardee, discusses why accessible, secure and personalized CX are keys to building trusting brand-consumer relationships.

TELUS International has been ranked third overall and in first place for strategy and vision, and growth in the 2021 HFS Top 10: Digital Contact Center Services-The Best of the Best Service Providers report.

The prolonged pandemic has already brought many changes to the workplace, and according to a new TELUS International survey, 90% of U.S. employees believe bots will play a key role as companies transition from temporary hybrid and remote working models to more permanent virtual constructs.

The majority of employees believe it’s important that a company prioritizes their mental health and a new survey from TELUS International finds that 78 percent of American employees feel “empowered” to let someone at their company know when they aren’t feeling well.

A TELUS International survey finds that 78% of American employees feel empowered to let someone at their company know when they aren’t feeling physically or mentally well, up from 40% in 2020.

Vanessa Kanu, CFO at TELUS International, discusses the organization’s impressive accomplishments while in a completely virtual working model, alongside the value of in-person meetings.