Communications & Media

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Case Study
Cloud & IT Lifecycle

Optimizing application development with cloud-native solutions and automation

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

  1. Photo of two people in a restaurant interacting with their phones and smiling, meant to symbolize generative AI applications in the telecom industry
    Digital Experience

    How telecom brands can seize industry opportunities with AI

    As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

  2. Customer care agent delivering support while working in a home office
    Customer Experience

    How to streamline telecom customer service in today's remote reality

    With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

  3. Group of people with their mobile phones out around a table
    Digital Experience

    The next-gen tools telcos need to win over digital-first customers

    Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.

  4. Group of people using smartphones
    Customer Experience

    Three essential elements for superior telecom customer experience

    Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.

  5. telephone
    Customer Experience

    What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless

    To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.

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