Communications & Media

Optimizing app development with cloud-native solutions and automation

Case Study

Optimizing application development with cloud-native solutions and automation

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

Case Study

Digital Experience Best Practices

500M QR codes, 103M viewers: from concept to brand bowl MVP in weeks

Learn how PepsiCo boosted engagement with NFL fans during its live halftime show by partnering with TELUS Digital to build a companion digital experience.

Case Study

CX Best Practices

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

Video

Digital Marketing Services series

Personalizing sports marketing and media | 2 Weeks to Better

TELUS Digital teams with Braze to increase online streams, live event ticket sales and merchandise spend through personalized sports media experiences.

Case Study

Digital Transformation

Managing a complicated network migration for a large telecom

A successful telecom migrated their entire customer base from one network to another with our help. Learn about the solution and the results.

Case Study

Cloud Infrastructure & Migration

Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS Digital's work assembling an optimized cloud environment.

Article

CX Best Practices

How to streamline telecom customer service in today's remote reality

With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.

Enhancing mobile UX and UI for a telecommunications behemoth

Case Study

AI-Powered CX

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Article

CX Best Practices

Three essential elements for superior telecom customer experience

Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.

Article

CX Best Practices

What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless

To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.