Newsroom

If you haven’t yet heard about digital twins, you will. The concept of creating a digital replica of a physical object may sound far-fetched, but it’s no longer science fiction. Michael Ringman shares how digital twins and customer service can work together to provide differentiated level of customer experience.

As Gen Z enters the workforce, the generational gap between top management and new employees has never been wider. Even executives who make a concerted effort to stay up to date on emerging workplace and market trends often find it hard to stay informed. Marilyn Tyfting shares the benefits of implementing a shadow board with Forbes.

The competitive nature of industries, coupled with the needs and wants of this generation of workers, means that businesses need to be more creative in the perks they offer to potential employees. In this Forbes Human Resources Council article, CCO Marilyn Tyfting shares one perk of what companies should be offering in this day and age, but fall short in doing so.

Establishing a strong, cohesive company culture has become a subject of great importance in the modern workplace. While doing this can be a challenge for any business, it can be especially tricky for tech teams with members who work remotely. TELUS International CIO Michael Ringman shares his tips for building and maintaining a company culture among a remote team.

More than 500 TELUS International team members contributed over 4,000 hours of service to refurbish Kailashwati School in Arthala, Ghaziabad, Uttar Pradesh. The event was part of TELUS Days of Giving and volunteers painted classroom walls, doors, and furniture to enhance the facilities for the children, impacting more than 1,300 families, along with 25 teachers and staff members of the school.

This article discusses how TELUS International ongoing success and “super-charged growth” may serve as a catalyst for an increase of the TELUS share price.

The traditional recruitment process hasn’t become irrelevant, but it certainly has earned some innovative and dynamic competition from tech-driven, mobile-first solutions. Marilyn Tyfting shares how technology can help enhance modern recruitment.

Uncover how TELUS International team members work together to create a better future, and why our “We Give Where We Live” philosophy has a powerful impact among our team member communities.

Marilyn Tyfting shares how to provide employees with flexibility without losing productivity along with other Forbes Human Resources Council experts.

The survey, which was conducted online within the United States by The Harris Poll on behalf of TELUS International among over 2,000 U.S. adults, found that personalization is a key driver of purchasing decisions and brand loyalty for the majority of Americans, with Generation Z (Gen Z) (age 18-21), attitudes and behaviors indicating an especially strong interest in more customized experiences.

Just as there isn’t a finish line when it comes to digital transformation, employee development is also an ongoing component of a company’s ability to become and remain competitive over the long term. Marilyn Tyfting shares how technology goes hand in hand with empowering learning and development.

The future of customer experience is changing – and self-service is imperative to any company’s CX strategy. Michael Ringman shares more with Forbes.