Newsroom

Chuck Koskovich, Chief Operations Officer for TELUS International, discusses the need for telcos to embrace digital customer experience.

TELUS International CIO Michael Ringman shares how machine learning can help track and correct technology issues.

Mike Ringman, TELUS International’s CIO, shares insight on why personalization is at the top of every progressive brand’s to-do list.

TELUS International announced plans to purchase Competence Call Center, the deal marks the biggest M&A in front-office BPO/CX Services for 2019.

TELUS International has been steadily growing in the outsourcing and BPO sector. This article with analyst firm Ryan Strategic Advisory discusses recent plans to purchase Competence Call Center, one of the more well-reputed European outsourcing providers.

TELUS International announces plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Once complete (subject to closing conditions), the acquisition will add significant scale, including European footprint expansion.

Michael Ringman, TELUS International’s CIO, participates in IDG Connect’s C-Suite Career Advice feature, which gathers expert career advice from C-level IT and business professionals.

Google announces the addition of American Sign Language (ASL) specialists to help people who are deaf or hard-of-hearing through video chat, with help from Connect Direct through TELUS international.

Candidates are attracted to culture, and that makes it a tool for leaders to draw in talent that understands their culture and adds to it. TELUS International CCO, Marilyn Tyfting, shares more in this Forbes Human Resources Council.

Customer engagement isn’t what it used to be in the financial services industry. Chuck Koskovich, Chief Operating Officer, shares how consumer behavior, attitudes and channel preferences with brands are evolving to reflect a growing reliance on digital technologies.

In this article with Forbes Human Resources Council, Marilyn Tyfting shares why “Courage to Innovate”, one of TELUS International’s key values, is crucial to an organization’s success.

If you haven’t yet heard about digital twins, you will. The concept of creating a digital replica of a physical object may sound far-fetched, but it’s no longer science fiction. Michael Ringman shares how digital twins and customer service can work together to provide differentiated level of customer experience.