Newsroom

Many professionals who’ve been working from home during the COVID-19 pandemic are missing the things that make work a great environment. According to a survey by TELUS International, 51 per cent of Americans working during the pandemic admit feeling less connected to their company culture while working remotely.

IT leaders are shaking up IT strategies and altering their approaches to leading their teams, introducing new methods for motivating and rewarding remotely. Michael Ringman shares best practices to keep IT teams engaged.

A bot’s behavior should depend on several factors. You’ll want to consider your customers’ age and their ultimate goal in using the chatbot. TELUS International CIO Michael Ringman identifies what’s most helpful in building an effective bot.

TELUS International Philippines continues its educational programs through the TELUS International University (TIU). Director for global learning experience Ely Lim highlights that more than 100 members finished their college degrees while they work in the company.

Organizations often strive to foster company culture that attracts talent and motivates and retains employees. But working remotely for months with no end in sight can make it challenging to sustain that culture. Recent polling from TELUS International suggests opinions differ on whether remote work is damaging to company culture during the pandemic.

Marilyn Tyfting shares that although the current state of business could be described as unusual, critical day-to-day operations must continue as usual for the sake of business continuity, and that includes recruitment.

Michael Ringman, CIO of TELUS International, highlights the strategic aspects of CX and utilizing technology that is tailored to our post-pandemic “new normal.”

As the COVID-19 pandemic prolongs remote work, employees report that they feel less connected to their company culture. TELUS International’s survey highlights what employers can do to help team members feel engaged from home.

Nearly half of US workers in a new survey by TELUS International say their employer values company culture, but must commit to continuing to foster that culture in a virtual office.

More than a third of U.S. workers do not think their employer is doing enough to support them through the COVID-19 crisis, finds TELUS International’s recent survey.

Fifty-one per cent of American workers are feeling less connected to their company culture while working from home, according to a survey by TELUS International.

Watching the myriad responses to the pandemic unfold, the power of communities and the importance of experts have, time and again, proven themselves to be indispensable tools for dealing with the unexpected and unprecedented. This article shares TELUS International’s ability to maintain community and provide expert guidance.