Newsroom

Incorporating artificial intelligence and automation into everyday processes to drive efficiency and save time and money is becoming increasingly common in the workplace. TELUS International CCO, Marilyn Tyfting, shares how to bring harmony to automation and employee engagement.

If your CX employees are stressed and burned out from working through COVID-19, can you imagine the kind of customer experience they provide some days? Uncover five tips to help remote employees reduce stress and stay well.

By virtue of forcing so many people to work from home, the COVID-19 pandemic has become a catalyst for increased remote learning. Maricel Perez Lovisolo, Vice President of Global Learning Excellence at TELUS International, highlights the importance of integrating elements of the human touch into today’s virtual learning programs.

TELUS International’s recent survey shares that workers would leave their current position for a job that focused more on mental health. Discover what that means for HR leaders.

An astounding 75 percent of U.S. employees are struggling at work because of anxiety caused by COVID-19 and other recent events, according to a survey by TELUS International. This article highlights how employee health and wellness programs help build resiliency on an individual and organizational level to better navigate economic uncertainty.

Mental health matters for today’s remote workforce - a vast majority of workers (80%) would consider quitting their current position for a job that focused more on employees’ mental health. That’s according to a recent survey of 1,000 American workers, published by TELUS International.

Michael Ringman highlights how facial authentication can make the customer experience more secure in the fourth point of this Forbes Council Post.

Michael Ringman, CIO of TELUS International, discusses methods to empower team members and leaders to connect, enable, and engage with each other through digital transformation.

Burnout isn’t just about being physically tired. It’s a legitimate medical condition recognized by the World Health Organization. TELUS International Philippines shares five ways to prevent “lockdown burnout”.

There are unique challenges associated with leading remote teams, and building trusted relationships is unquestionably at the top of that list. Chief Corporate Officer, Marilyn Tyfting, shares more in Forbes.

Nobody was truly prepared for the impact of COVID-19, but that doesn’t mean customer service has to suffer. CIO Michael Ringman shares his experiences and best practices for brands to succeed.

TELUS International has been innovating in the CX space for years and just launched the intelligent TELUS International Assistant, expanding the company’s portfolio of informational, personalized and transactional bots already in-market.