Article

Article

CX Best Practices Financial Services & Fintech

Lessons in customer experience from leading banking and financial services brands

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Article

Web & Mobile App Development

Vocable app on Vision Pro: A new era of accessibility for disabled users

The Vocable AAC app for Apple Vision Pro helps speech-impaired users communicate with caregivers through accessibility features such as eye tracking.

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Article

AI Strategy

AI and ML: The cure for navigating healthcare complexities and concerns

AI powers more efficient and intuitive digital healthcare experiences.

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Article

Personalization & Loyalty

TELUS Digital’s custom approach to loyalty program design in financial services

Loyalty program design experts Caitlin Watson and Jose Rodriguez share how TELUS Digital works with financial services companies in this Q&A.

GenAI readiness: Banking, financial services and insurance industry

Article

CX Trends Financial Services & Fintech

GenAI readiness: Banking, financial services and insurance industry

Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

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Article

Conversational AI & Voice Tech Healthcare

Prescribing the future: AI, voice, and virtual solutions for the clinical workforce

Conversational AI, virtual care, and evolving technologies are critical to solving healthcare’s more pressing challenges, like provider burnout.

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Article

Conversational AI & Voice Tech

How to train AI voice tools to speak your customers’ language

This five-part process will guide you through the highly detailed work of building and training your AI voice model using your own data.

Article

Cybersecurity

Winning customer trust through data security

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

Article

Responsible AI

Detecting AI hallucination risk using a CIA technique

A CIA technique called a canary trap helps us detect AI hallucination risk in large language models (LLMs) enhanced with retrieval augmented generation (RAG).

Article

Generative AI

Explainable AI: A four-step framework for intellectual oversight

As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.

Article

Generative AI

Continuous evaluation of generative AI using CI/CD pipelines

Integrating continuous evaluation of large language models (LLMs) into your CI/CD pipelines keeps undesired changes from impacting your generative AI solutions.

Article

Generative AI

RAG: How retrieval augmented generation systems work

Learn what retrieval augmented generation (RAG) is, how it enhances generative AI like large language models (LLMs), and key considerations for RAG systems.

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Article

Lessons in customer experience from leading banking and financial services brands

Vocable app on Vision Pro: A new era of accessibility for disabled users

AI and ML: The cure for navigating healthcare complexities and concerns

TELUS Digital’s custom approach to loyalty program design in financial services

GenAI readiness: Banking, financial services and insurance industry

Prescribing the future: AI, voice, and virtual solutions for the clinical workforce

How to train AI voice tools to speak your customers’ language

Winning customer trust through data security

Detecting AI hallucination risk using a CIA technique

Explainable AI: A four-step framework for intellectual oversight

Continuous evaluation of generative AI using CI/CD pipelines

RAG: How retrieval augmented generation systems work

Be the first to know