Games

Main image Content Moderation Legislation

Case Study

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Case Study
Digital Experience
How VA Lottery made responsible gaming digital
The Virginia (VA) Lottery partnered with TELUS Digital to bring an omnichannel experience to mobile gaming, generating more than $5 million in first-week sales.
Case Study
Trust & Safety
Aligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Case Study
Trust & Safety
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Case Study
Customer Experience
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.
Case Study
Trust & Safety
Protecting the games - physical, IT and information security
Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Case Study
Customer Experience
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Case Study
Customer Experience
Cultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Case Study
Customer Experience
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

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