Digital Experience

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Case Study

Web & Mobile App Development Retail & Ecommerce

Achieving 93% engagement: How TELUS Digital deepened personalization via OHLQ's mobile experience

See how TELUS Digital built OHLQ's React Native app, driving 93% engagement and conversion of up to 86% through personalized mobile discovery.

Article
Digital Marketing Services
Before the build: A data readiness audit for lifecycle AI
Article
UX Design
Why the chat window is closing: Anticipatory AI interfaces and what users want
Article
Adobe Experience Cloud
Your website replatform has an Adobe Journey Optimizer problem: What can break and how to fix it

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Adobe Experience Cloud

Website Replatform and Adobe Journey Optimizer’s Role

Article

Your website replatform has an Adobe Journey Optimizer problem: What can break and how to fix it

Most replatform projects don't anticipate AJO journey migration pitfalls. This technical guide provides a go-live checklist to catch them before they become incidents.

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Case Study

Communications & Media

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

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Guide

10 steps to launching Adobe Real-Time CDP

Digital Experience Best Practices

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Article

Mastering the art of sustainable flow: Boosting productivity and well-being in today's workplace

Uncover the secret core value that makes TELUS Digital a leading digital experience consultancy. Learn why our unique approach sets us apart from the competition.

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Research

Communications & Media

Beyond connectivity: Reimagining digital customer experience in telco

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Article

Rebranding wealth: Connecting with the new investor class

Digital Experience Trends

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Article

The future of mobile apps: Four trends shaping digital experiences in 2025

Explore our predictions for the top mobile app development trends of 2025 to revolutionize your roadmap and stay ahead of the competition.

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Article

Apple Intelligence: A second wind for forgotten apps

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Case Study

How Vocable helps the speech-impaired communicate

Digital Marketing Services

A data readiness check before lifecycle AI

Article

Before the build: A data readiness audit for lifecycle AI

Predictive churn scoring and AI personalization need clean data to work. Run this check before you build, not after.

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Article

What the Salesforce Contentful acquisition means for your digital experience strategy

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Article

The fragmented consumer journey: Why SEOs must integrate data sources now and how to close the attribution gap

Digital Strategy

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Case Study

400K+ downloads in four months: Zumba's first D2C digital platform

See how TELUS Digital concept fitness app for Zumba drives revenue and delights dancers worldwide.

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Article

Getting big on data from the get-go

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Article

Five real-world examples of the value of user research

Personalization & Loyalty

10 loyalty signals for customer engagement platforms

Article

10 loyalty signals for customer engagement platforms

See the customer retention strategies that turn loyalty signals like churn risk and reward proximity into real-time action.

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Research

Banking, Financial Services & Insurance

Global credit card rewards programs: How consumer preferences change by region

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Guide

Travel & Hospitality

Voices from the drive-thru: Our research on quick-service restaurant loyalty programs

UX Design

Beyond Chat - GenUI, Anticipatory AI and What Users Want

Article

Why the chat window is closing: Anticipatory AI interfaces and what users want

Anticipatory AI interfaces surface what users need before they ask. Here's what it takes to build them, and why trust is the foundation.

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Article

Healthcare AI’s trust problem: The critical role of UX in solving it

Ascensus Case Study - SEO

Case Study

Banking, Financial Services & Insurance

Creating seamless onboarding to expand retirement plan access

Web & Mobile App Development

AI agents beyond the terminal: What agentic AI looks like inside an enterprise app

Article

AI agents beyond the terminal: What agentic AI looks like inside enterprise apps

Most enterprise AI is a chatbot. Here’s what comes after: a five-level framework for building agents that live inside your app.

OHLQ Preview

Case Study

Retail & Ecommerce

Achieving 93% engagement: How TELUS Digital deepened personalization via OHLQ's mobile experience

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Case Study

Healthcare app development: How AI-First Lean Teams delivered an MVP in eight weeks

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