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Article

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Case Study

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Video

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Research & Reports

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Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

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The CCaaS breakthrough: Redefining customer interactions with AI

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Elevating the customer experience for a leading cryptocurrency platform

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

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Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

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Infographic: How consumers use voice technology

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

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How can leaders win and optimize investment in CX?

Forrester Budget Planning Guide 2025: Customer Experience Hero

The guide explores

Budget Planning Guide 2025: Customer Experience

Lead your organization to CX excellence

CX leaders are facing a variety of challenges, including rising employee burnout, pressure to deliver results with new technologies and financial stress on both customers and businesses. As a result, global CX quality has declined globally for the third straight year, according to Forrester. To reverse this trend, leaders must invest in understanding customer needs, designing and testing solutions, and delivering products and services.

Explore this guide to access a comprehensive roadmap for transforming CX through strategic investments.

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Check out our solutions

Forrester’s Budget Planning Guide 2025: Customer Experience

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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What do people get wrong about automation?

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

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Five key contact center trends you should know for 2025

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.

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The Five9 Intelligent CX Platform guide

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

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Fraud prevention best practices when crowdsourcing AI data

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

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Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Forrester: Accelerate B2B growth with a customer-obsessed strategy

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Digital Experience

The Five9 Intelligent CX Platform guide

The Five9 Intelligent CX Platform guide

Check out our solutions