Data & AI

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Article

Ready to implement conversational AI? Here are three best practices executives should know

These 3 conversational AI best practices will help you identify and develop new solutions, like natural language search tools, tailored to business goals.

Podcast

33 minsAugust 27, 2024

What does customer loyalty look like in the age of AI?

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Article

Data Collection Automotive

ADAS field operations testing: Four essential considerations for program success

Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.

Article

Responsible AI

Next-level AI red reaming: How to automatically categorize LLM attack methods using named entity recognition (NER)

Learn how to automate the evaluation and categorization of LLM attack methods so your AI red team ensures good test coverage and finds vulnerabilities.

image-36287917-26b9-425e-8ebb-9f468835efa6

Article

Data & AI Trends

App Intents are about to get intense: Prepare your app for Apple Intelligence

How Shortcuts and App Intents pave the way for Apple Intelligence success on iOS 18

Case Study

Generative AI Banking, Financial Services & Insurance

How we deployed a secure conversational AI assistant in eight weeks

See how a major North American financial services firm developed a safe, secure, and expansive conversational AI assistant with help from TELUS Digital.

Article

Responsible AI

How to build responsible AI practices into your organization

As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.

Article

Data & AI Trends

Apple announces its role in the AI race: Executive insights from WWDC 2024

Our industry takeaways from Apple's 2024 Worldwide Developers Conference (WWDC), including Apple Intelligence and Apple Vision Pro.

Case Study

Responsible AI

Promoting responsible AI with three innovative offerings

Read about three of TELUS Digital's offerings that help global brands embed responsible AI principles into their products.

Article

Generative AI

How empathy in your large language model can improve your CX

Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.

image-f8dc936a-881e-4da1-83ce-4174da5d3152

Article

Responsible AI

How to design trustworthy AI products for healthcare: Five design principles

Learn how these five artificial intelligence design techniques build trust in highly regulated industries like healthcare.

A practical guide to GenAI applications for customer experience management

Article

Generative AI

A practical guide to GenAI applications for customer experience management

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

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Data & AI

Ready to implement conversational AI? Here are three best practices executives should know

What does customer loyalty look like in the age of AI?

ADAS field operations testing: Four essential considerations for program success

Next-level AI red reaming: How to automatically categorize LLM attack methods using named entity recognition (NER)

App Intents are about to get intense: Prepare your app for Apple Intelligence

How we deployed a secure conversational AI assistant in eight weeks

How to build responsible AI practices into your organization

Apple announces its role in the AI race: Executive insights from WWDC 2024

Promoting responsible AI with three innovative offerings

How empathy in your large language model can improve your CX

How to design trustworthy AI products for healthcare: Five design principles

A practical guide to GenAI applications for customer experience management

Be the first to know