Data & AI

Article

AI Best Practices

How humans-in-the-loop improve map and navigation software

Discover three critical ways human-annotated data improves map and navigation software.

Article

Linguistic Annotation

What is text mining? Applications and preprocessing techniques

Although many people use the terms text mining and text analytics interchangeably, there are key differences. Learn what text mining is, the processessing techniques used and its practical applications.

4 Benefits of Using Crowdsourced Data for Machine Learning

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AI Best Practices

Four benefits of using crowdsourced data for machine learning

Working with crowdsourced data vendors unlocks access to an inexpensive, scalable workforce. In this post, we describe key benefits of crowdsourcing data.

Article

AI Best Practices

30 intermediate AI terms you should know

This glossary defines general AI and machine learning terms.

Article

Responsible AI

The importance of controlling for bias in AI

As AI plays an increasingly larger role in customer service, it has the potential to bake in underlying human biases. Discover key strategies for controlling machine bias in your AI-enabled tools.