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    1. Live chat agent with headset consulting a customer
      Support Channels

      Proactive live chat: What it is and how to get it right

      Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.

    2. Agent on computer with live chat program open
      Support Channels

      Live chat support best practices

      Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.

    3. gamers work space with controller, keyboard, headphones, mouse and smartphone
      Support Channels

      Why gamers love video-based player support

      A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

    4. fashionable young woman texting at her desk
      Support Channels

      Best practices for superior customer service through text message

      Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.

    5. chat bubbles with dollar sign symbol
      Support Channels

      How to structure chat services for financial brands​

      Chat support provides financial services firms an opportunity to build customer trust, while maximizing the customer experience, but only when implemented correctly. Discover tips to effectively structure your chat services.

    6. Customer sending an email
      Support Channels

      How to defuse a difficult customer service situation with email support

      Discover how email can be used proactively to take control of difficult interactions and improve customer satisfaction, in ways that other support channels cannot.

    7. 4424
      Support Channels

      Email customer support: Striking the right balance between personalization and automation

      Email is still the most-used service channel world-wide. But how do you personalize email while maintaining efficiency and controlling costs? Learn these tips to both automate and personalize, even at the same time.

    8. Email on a mobile phone
      Support Channels

      Five ways to ensure your email customer support program is mobile friendly

      Despite other digital channels, email still ranks as a top (even preferred) customer support channel. But as consumers continually adopt mobile devices, the need for email to be mobile friendly is critical. Read these tips for mobile email support.

    9. email on a computer screen
      Support Channels

      Optimizing email for the modern customer service environment [Best practices study]

      While chat and social media customer support seem ‘way cooler’- email remains more appealing than ever, ranking as the number one option for support for those under the age of 55. Optimize your email support programs with these tips.

    10. video chat computer screen showing an agent answering questions
      Support Channels

      What to consider when outsourcing video chat and SMS customer support

      Businesses are increasingly expected to offer support by way of emerging channels. But before your company adds live video chat, Facebook Messenger or SMS to a ‘Support’ webpage, there are things to consider.

    11. chat support bubbles
      Support Channels

      Six ways to make the most out of outsourced chat support for both customer service and sales

      Data shows that customers love chat customer service. But when it comes to outsourcing this support channel, what should you consider to keep CSAT high? Here are six tips from industry experts.

    12. 571
      Support Channels

      “Chat etiquette” for better digital customer service

      We all adhere to some sort of etiquette (or expected behavior) at some point during the day, whether it’s phone, office, or even dinner table etiquette. So why not create a chat service etiquette too?

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