Customer Journey

  1. Insights
  2. Customer Experience
  3. Customer Journey
  1. Illustration representing marketplace SEO optimization: product listings, keywords and titles on e-commerce platforms to improve visibility, search rankings and sales within marketplace.
    Customer Journey

    Realizing the potential of AI-driven personalization

    Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.

  2. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character typing on a computer as a robot presents a letter.
    Podcast
    27 minsMarch 20, 2025

    Is automation the key to more human, personalized experiences?

    On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.

  3. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character unpacking a coffee mug from a package, with graphics indicating a timely delivery and satisfaction with the customer experience.
    Podcast
    31 minsJune 27, 2024

    How can brands design and deliver seamless customer experiences?

    On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

  4. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a mobile device and sharing a five-star recommendation with a friend.
    Podcast
    43 minsMay 29, 2024

    How can brands deliver experiences that create loyal customer advocates?

    On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.

  5. Everything Customer CX
    Customer Journey

    Designing customer experience for the everything customer

    Do you know how to provide great customer experiences to the ‘everything customer’? Find out how to satisfy the next generation of consumers.

  6. Row of crumpled paper
    Customer Journey

    Why design thinking in the contact center drives CX innovation

    Find out how design thinking and journey mapping are elevating the customer experience.

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