Customer Experience

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Podcast

30 minsJune 23, 2025

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

Article

Support Channels

How AI-powered speech enhancement is transforming global contact centers

AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.

Article

Customer Journey

Realizing the potential of AI-driven personalization

Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.

Research & Reports

Outsourcing Partnerships

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.

Brochure

Outsourcing Partnerships

End-to-end digital CX solutions

TELUS Digital transforms digital customer experiences through AI-powered, end-to-end solutions. Learn how we combine advanced technology with human expertise to deliver proactive, seamless customer interactions that drive results.

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Guide

CX Analytics & Metrics

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

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Article

CX Analytics & Metrics

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.

Article

CX Analytics & Metrics

Next-gen KPIs for agent experience: Redefining customer experience measurement

Discover how organizations can formulate a more comprehensive approach to measuring agent experience using next-gen key performance indicators.

Article

CX Best Practices

Under the spotlight: Three strategic focus areas for CX leaders in 2025

Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.

Article

CX Analytics & Metrics

Next-gen KPIs for CX: Redefining customer experience measurement

Discover how organizations can move beyond traditional customer experience metrics and adopt a more holistic measurement framework using next-gen key performance indicators.

Questions for now automation for personalization image

Podcast

27 minsMarch 20, 2025

Is automation the key to more human, personalized experiences?

On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.

Research & Reports

CX Trends

Execs In The Know: 2025 CX Leaders Trends & Insights

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Glossary

Customer Experience

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

How AI-powered speech enhancement is transforming global contact centers

Realizing the potential of AI-driven personalization

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

End-to-end digital CX solutions

Next-generation KPIs: Redefining customer experience measurement

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Next-gen KPIs for agent experience: Redefining customer experience measurement

Under the spotlight: Three strategic focus areas for CX leaders in 2025

Next-gen KPIs for CX: Redefining customer experience measurement

Is automation the key to more human, personalized experiences?

Execs In The Know: 2025 CX Leaders Trends & Insights

Be the first to know

Check out our solutions