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Vancouver, British Columbia – TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, announced the appointment of Beth Howen as the company’s new Chief Transformation Officer (CTO).

Vancouver, Canada – August 5, 2022 – TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended June 30, 2022.

TELUS International today announced the official opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.

TELUS International announces the opening of its state-of-the-art site in Ballina, Mayo in Ireland that will support the company’s creation and enhancement of data to enable better AI via human intelligence.

TELUS International’s newest survey, conducted in partnership with BPO consultancy firm, Ryan Strategic Advisory, finds that half of enterprises are using a single CX delivery partner to achieve all their customer experience goals.

TELUS International, in partnership with leading global analyst firm IDC, today launched its Better Together campaign to share insights and criteria to help brands select a CX provider to implement, enhance and scale all aspects of their digital customer experience, AI data, content moderation and managed cloud services.

TELUS International's Better Together survey found that the majority of tech executives consider CX to be a moderate or high priority at their organization, and 84% said they plan to work with an external provider in some capacity to achieve their companies’ customer experience objectives in 2022.

A survey conducted by TELUS International revealed that consumers around the world are most influenced by digital channels when making purchasing decisions. The survey, which polled 4,000 respondents across the U.S., UK, Ireland, Germany and France, showed that social media ads and online reviews carry major weight with consumers.

Vancouver, Canada – May 6, 2022 – TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended March 31, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.

A survey conducted by TELUS International uncovered that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. The survey, which polled 1,000 U.S. consumers, revealed that personal touch remains key when showing appreciation for customers.

TELUS International has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Customer Experience (CX) Operations Transformation. TELUS International was also ranked a Leader across all three of the evaluation’s subcategories for revenue generation, CX improvement and cost optimization.

Vancouver, Canada – February 10, 2022 – TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2021. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.