Newsroom

Tobias Dengel, President of WillowTree, a TELUS International Company, discusses the universal shift to voice-controlled technology and how brands can prepare for the voice-powered future.

Michael Ringman, CIO, shares insight into why emotionally intelligent chatbots powered by GenAI will be a crucial driver of exceptional CX and enable brands to meet the evolving needs of the modern consumer.

Michael Ringman, CIO, highlights how brands can leverage gamification to drive increased customer engagement and nurture brand loyalty.

Albert Galarza, Global Vice President of Human Resources, discusses how generative AI can help HR leaders onboard and train new hires more effectively and efficiently.

Albert Galarza, Global Vice President of Human Resources, highlights why leaders should consider incorporating generative AI into their performance management processes.

Albert Galarza, Global Vice President of Human Resources, shares insight on how brands can leverage generative AI to enhance performance management.

Michael Ringman, CIO, discusses how retail brands can take a measured and thoughtful approach to AI to deliver best-in-class CX.

Michael Ringman, CIO, shares his thoughts on the key strategic priorities he is focusing on for 2024.

Brian Hannon, Global Head Customer Experience Innovation - Technology, is quoted discussing how companies can elevate their brand awareness and perception with consumers.

TELUS International and Five9 today announced the launch of the TELUS International Contact Center as a Service (CCaaS), a cloud-based platform that offers mid- and large-sized organizations intelligent routing capabilities, AI-driven insights, and advanced omnichannel support for fast and efficient resolutions.

Michael Ringman, CIO, shares insight on why brands should invest in and nurture agility and resilience from an employee and organizational standpoint to remain competitive amid constant change.

Discover how intelligent automation is transforming the world of work by enabling companies to automate complex, end-to-end enterprise processes to drive business transformation.