Newsroom

Michael Ringman, CIO, outlines how an experienced partner can help brands create or optimize AI-fueled CX journeys through an end-to-end approach.

Michael Ringman, CIO, highlights the importance of trust in the digital age and discusses how brands can nurture this through responsible AI practices and diligent governance.

Albert Galarza, Global Vice President of Human Resources, shares insight into how generative AI is enabling companies to reinvigorate their learning and development programs, address the skills gap, boost employee engagement, and more.

Tobias Dengel, President of WillowTree, a TELUS International Company, shares his thoughts and predictions on the future of voice tech.

Michael Ringman, CIO, shares insight on how implementing AI-powered chatbots can be an impactful way for smaller businesses to improve customer support.

TELUS International's GenAI Jumpstart accelerator was featured as part of insideBIGDATA's monthly Generative AI report for its benefits for businesses in highly-regulated industries.

TELUS International's expansion into South Africa was featured as part of this article, which highlighted news announcements that are shaping the future of CX in the region.

TELUS International's unique Dual-Large Language Model (LLM) Safety System was featured for its benefits for businesses in highly-regulated industries.

Tobias Dengel, President of WillowTree, a TELUS International Company, discusses the universal shift to voice-controlled technology and how brands can prepare for the voice-powered future.

Michael Ringman, CIO, shares insight into why emotionally intelligent chatbots powered by GenAI will be a crucial driver of exceptional CX and enable brands to meet the evolving needs of the modern consumer.

Michael Ringman, CIO, highlights how brands can leverage gamification to drive increased customer engagement and nurture brand loyalty.

Albert Galarza, Global Vice President of Human Resources, discusses how generative AI can help HR leaders onboard and train new hires more effectively and efficiently.