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For every business there comes a time when it needs to consider the benefit of outsourcing. Outsourcing your IT operations has many advantages, from the integration of the latest technology to overall cost savings for your company. Fourteen members of Forbes Technology Council, including our CIO, Michael Ringman, weighed in on when it’s a good time for your business to consider IT outsourcing.

The thought of moving your contact center to the cloud can be daunting. Potential disruptions, lack of familiarity and concerns about security can serve as major deterrents. But the benefits of a cloud contact center can far outweigh any potential complications.

Global contact center outsourcing consolidation got a shot in the arm last week with the announcement that TELUS International would be acquiring Cork-headquartered Voxpro. Not only does this purchase make commercial sense in terms of TELUS International’s efforts to increase its market share, it does so by buying one of the more disruptive players in the contact center space.

Talent Economy welcomes Jeff Puritt, president and CEO of TELUS International, a subsidiary of Canadian telecommunications firm TELUS. Jeff and Frank discuss what keeps him up at night from a workforce perspective, how technology has changed his job, and why his No. 2 is the head of HR.

“Having built my career on technology services and sharing a passion on the subject, it may come as a great surprise to hear me say that implementing an omnichannel customer service solution is not predominantly about the tech. In fact, the technology shouldn’t even be your first concern when assessing your company’s omnichannel readiness.” - Mike Ringman, CIO, TELUS International

From the article: “Google selected TELUS International as a partner in customer support because of its strong employee retention, brand commitment and compatible culture. In fact, TELUS International enjoys attrition rates well below the industry average, and employee engagement scores exceed 80% according to Aon Hewitt. Months into the program, Google saw its own customer satisfaction ratings climb, and as the Google customer base exploded, so too did its relationship with TELUS International.”

Some firms struggling to get out of their own way in CX execution might find a customer-centric BPO helpful to accelerate change and leapfrog competitors. Pressure to reduce costs is not going to let up. In the CX era, progressive executives will recognize that superior service is a gift that keeps on giving, and will find outsourcers that work as partners in that strategy. Read more in this interview with Bob Thompson, CEO of CustomerThink, and Jeffery Puritt, TELUS International President and CEO.

As TELUS International CIO, Michael Ringman shares in this interview with Outsourcing Today, the best place to start is by assessing your company’s omnichannel readiness. TELUS International, in partnership with Everest Group, created an assessment tool: “From Multi-Channel to Omni-Channel Customer Experience: A Checklist for Assessing Readiness to Make the Jump,” that highlights both the requirements and frequent challenges when embarking on an omnichannel implementation.

LAS VEGAS, NEVADA–(Marketwired - June 27, 2017) - TELUS International, a leading global BPO and ITO provider, has been awarded the prestigious distinction of an Achievers 50 Most Engaged Workplaces™ in North America for 2017. The annual award acknowledges top employers that display leadership and innovation in engaging their workplaces.

It’s a simple enough idea: If your employees are healthier, happier and love to come to work, they’ll work harder with greater energy and stay longer at your company. That’s been Jeffrey Puritt’s view for years. Read more in this interview with industry leaders and CEOs including Jeffrey Puritt, TELUS International President and CEO.

As Simon Sinek once said: “Customers will never love a company until the employees love it first.” Recently named one of ‘Achievers 50 Most Engaged Workplaces,’ TELUS International knows what it takes to create workspaces that engage, inspire and importantly, retain its people in the competitive BPO industry. Marilyn Tyfting, CCO of TELUS International shares five best-in-class approaches to using workspace as a competitive advantage.

This week, TELUS International announced the arrival of its omni-channel customer support solution. Moving beyond simply deploying the solution, TELUS turned to Everest Group to aid the assessment and deployment process. From improved employee engagement and efficiency, to a seamless customer support experience, omni-channel adoption requires more than selecting an exceptional contact center solution.