Newsroom

Social media is at the crossroads of customer experience and customer satisfaction –- and all businesses need to have a strong social presence. But how loyal are millennials?

In order to create, implement and successfully execute an omnichannel strategy, companies must focus on three things: people, processes and technology.

The competition for top talent is heating up. Marilyn Tyfting, TELUS International CCO, shares insights on attracting the best job candidates with a compelling employer brand that current and potential employees want to engage and share.

Within a year of partnering with TELUS International, Xavient Digital has inaugurated two new facilities in Delhi-NCR, grown the team in India by more than 400 team members to 1,700, and expanded the business to include customer service excellence.

A new survey commissioned by TELUS International, and conducted online by The Harris Poll to over 2,000 U.S. adults, found that 62% of millennials (ages 18-34) would likely recommend a brand that has an exceptional social media presence, even if they were not initially happy with their product or service.

Responsible for the learning and development of 30,000 global team members, Michelle Braden, Chief Learning Officer at TELUS International, shares insights on the critical role of L&D in an era of digital transformation.

TELUS International’s Chief Corporate Officer discusses the importance of a compelling employer brand, which incorporates CSR, in order to attract today’s top talent (gated content).

“In my mind, a CIO’s biggest job is that of a change agent. You need to help your company constantly innovate.” Q&A with Michael Ringman, TELUS International CIO (gated content).

Encouraging employees to give back not only benefits the community, but helps in recruiting, retention, and improving team member engagement, among many other benefits.

With increasing pressure on enterprise leaders to provide top employee experiences that place people at the heart of the digital workplace, many of those leaders are turning to technology to provide the best experiences. Marilyn Tyfting, Chief Corporate Officer, TELUS International, shares insights on the role of data and analytics.

Voxpro – powered by TELUS International recently hosted The Future of Money event which welcomed over 100 fintech innovators who gathered to discuss the current state of the cryptocurrency industry, regulatory and operational challenges, and the opportunities that lie ahead.

With a customers first strategy that prioritizes the employee experience, TELUS International has taken a unique path to becoming a CX leader.