Newsroom

Engaging, authentic and relevant digital content has the ability to create powerful connections between brands and consumers. TELUS International CCO, Marilyn Tyfting, shares five tactics and best practices for brands looking to incorporate user-generated content.

As more organizations implement AI technology into their processes, leaders are taking a closer look at AI bias and ethical considerations. Siobhan Hanna, Managing Director of AI Data Solutions TELUS International addresses some common questions about ethical AI.

The last 18 months have had a tremendous impact on the labor market. TELUS International’s Albert Galarza shares four strategies to help brands attract and retain top talent in this new labor market.

The pandemic has had a major impact on company culture. According to a survey from TELUS International, the majority of Americans (51%) cited feeling less connected to their company culture while working from home.

On-demand, scalable, and economic cloud storage and computation has enabled the efficient processing of huge data sets to draw critical insights using Artificial Intelligence. TELUS International CTO, Jim Radzicki, shares tips on how to prioritize AI projects.

Brands are increasingly looking for ways to connect with consumers, and the vast majority have expanded their online presence on several social media platforms while opening the floodgates for individuals with bad intentions to spam, maliciously post fake reviews, and to create toxic content. TELUS International CTO, Jim Radzicki, highlights three ways brands can use social media to protect customers from toxic user-generated content.

Conversational AI capabilities are improving CX in a myriad of ways. Michael Ringman highlights the benefits of real-time translation and natural language processing.

Jim Radzicki has had an exciting road of experiences prior to being TELUS International’s CTO and supporting such an innovative, diverse and engaged group of people across the globe. Check out his interview with IDG Connect to learn more.

A major lesson most CIOs have learned in the past 18 months is the importance of being agile and open to change. TELUS International CIO, Michael Ringman, discusses how IT leaders can embrace and empower hybrid work as we head into the rest of 2021 - and beyond.

It’s not easy being a frontline customer-service agent these days. Consumers have all kinds of questions about products, services, deliveries, promotions and more—and they expect to have them answered quickly, seamlessly, and accurately. By encouraging its employees to share their ideas, TELUS international tailors its solutions to the benefit of team members and customers.

As one of today’s key enabling technologies for artificial intelligence, computer vision helps machines quickly and accurately identify, interpret, and understand the visual world in order to make intelligent recommendations and decisions.

“Infobesity” is a term we’re hearing more frequently these days as consumers are creating exponentially more data in their daily lives, and brands are similarly consuming larger portions. Michael Ringman discussed the value of small data with Dataconomy.