Newsroom

A TELUS International survey on customers concerns about the safety and security of their personal data in the Metaverse was highlighted. The article notes that according to the survey, the majority of respondents (60%) said privacy and data security concerns were the reasons accounting for their discomfort with completing various tasks in the metaverse.

Albert Galarza, global vice president of HR, was quoted stating that as Gen-Z continues to make up an increasing percentage of the workforce, employers must learn to incorporate their preferences in order to effectively attract, engage and retain top talent within this generation.

Jeff Puritt, President and CEO, joins NYSE Floor Talk host Judy Shaw to discuss the company's growth since its IPO in 2021 and technology trends, such as generative AI and the metaverse.

TELUS International's President and CEO, Jeff Puritt, discusses why it’s always a sure bet for companies to invest in their people, technology, and communities.

Brian Hannon, Global Head, Customer Experience Innovation - Technology, shares that the best way to develop a CX that feels as if it was built by and for human users is by prioritizing humans every step of the way—both customer-facing and behind the scenes.

A recent TELUS International survey found that enterprise executives globally will be spending more on digital CX in 2023 compared to 2022. Michael Ringman, CIO, shares the importance of digital transformation, especially when it comes to winning new customers and driving loyalty through differentiated customer experience.

In an interview with Jeff Puritt, president and CEO, Ryan Strategic Advisory highlights TELUS International's recent Q4 2022 earnings results and recent acquisitions which the firm notes has attributed to the company becoming "one of the most-watched CX firms in recent years."

Albert Galarza, global vice president of HR, discusses how companies can successfully engage gen-z employees in order to effectively attract, engage and retain top talent within this generation.

Marilyn Tyfting, CCO, shares how TELUS International customizes its workspaces and amenities for each location to ensure each site reflects the specific needs of the team members as well as the communities in which we operate. Specifically, in Guatemala, TELUS International offers an in-house university, in-house clinic, cinema and recreational terrace with a soccer field.

Albert Galarza, global vice president of HR at TELUS International, discusses boomerang employees and how when welcoming them back, they become great ambassadors for your brand.

Michael Ringman, chief information officer at TELUS International shares strategies to protect your brand and your customers against identity theft and fraud in the metaverse.

Nicole Gutierrez, associate general counsel, shares her insights on the different content moderation laws at play in the U.S. and how the rulings of the two cases before the Supreme Court - Gonzalez v. Google and Twitter v. Taamneh - could impact Section 230 of the Communications Decency Act.