Newsroom

With a customers first strategy that prioritizes the employee experience, TELUS International has taken a unique path to becoming a CX leader.

Insights on global leadership development from TELUS International, recent winner of the ATD Excellence in Practice Award.

Jeffrey Puritt discusses how to ensure you are a destination of choice for talent, the business value of culture, his view on the future of leadership and more.

Finance Monthly recently spoke with Rajeev Tandon, CEO of Xavient Digital – powered by TELUS International, about how future competitiveness will be determined by those who make digital evolution a part of their core DNA to continuously adapt ahead of their competitors.

Artificial intelligence is getting a lot of attention today, but many businesses have little understanding about what they can and cannot accomplish through AI. Michael Ringman, TELUS International CIO, discusses some of the common misconceptions with Chanelnomics.

Brands are catching on to the fact that happy productive employees help improve overall customer experiences. Marilyn Tyfting, Chief Corporate Officer at TELUS International, weighs in on the role of technology and the need for ongoing training and development.

Michael Ringman, TELUS International CIO, describes a machine learning use case IT has taken on to curb call center agent attrition rates - a major issue in the call center business.

TELUS International CIO, Michael Ringman, shares his thoughts on the types of artificial intelligence that are making an impact — and the types of artificial intelligence that still have a ways to go.

Jeffrey Puritt discusses why companies should become involved in corporate social responsibility efforts, how to do so and the ways it can help attract young talent to an organization.

TELUS International President and CEO, Jeffrey Puritt, discusses the company’s social responsibility efforts and the positive impacts events like the TELUS Days of Giving have on the local community, team member engagement and long-term business growth.

LAS VEGAS and SIMI VALLEY, Calif., April 23, 2018 /PRNewswire/ – Two months after being acquired by leading global customer experience provider, TELUS International, the newly-branded Xavient Digital - powered by TELUS International has announced plans to hire 250 employees in Los Angeles, San Diego, and across the United States’ Northeast Coast with a focus on the Greater Philadelphia region in Pennsylvania, New Jersey and Delaware.

Interested in scaling your company, or has the scaling process already begun? Finance Monthly connected with Dan Kiely, CEO of Voxpro – powered by TELUS International, a leading provider of customer experience, technical support, and sales operations, to discuss how to scale your business, and the importance of maintaining focus on customer service as your company grows.