Newsroom

Introducing SPACE by TELUS International - a new virtual recruitment platform that provides job seekers with a fully immersive experience in a fun and interactive digital environment. SPACE encourages and creates more personal and in-depth interactions between candidates and recruiters, increases the speed and efficiency of the overall job application process, and maximizes candidate engagement.

Brian Hannon, global head, customer experience innovation - technology, discusses ways businesses can optimize their brand experiences to increase customer loyalty and improve retention.

TELUS International’s Karen Muniz shares how our team members are partnering with a local charity in Las Vegas to bring joy to children in need this holiday season.

Findings from a recent TELUS International survey was highlighted, which found that 65% of respondents believe the Metaverse would be “mainstream” within five years.

Following a recent TELUS International survey which uncovered that consumers prefer humans moderating content online versus artificial intelligence alone, Siobhan Hanna, Managing Director, AI Data Solutions, shares that there continues to be a need for humans to handle more contextual decisions, as AI can only go so far in accurately making the sometimes difficult decisions about the intent behind a particular phrase or image.

Siobhan Hanna, Managing Director, AI Data Solutions, discusses content moderation in the metaverse and recommends brands ask three important questions in order to create safe and successful metaverse customer experiences.

Michael Ringman, CIO, discusses CX expectations in the metaverse according to recent TELUS International survey data, and how brands must act quickly to keep up with increasingly sophisticated consumer expectations and growing numbers of digital native consumers.

Discussions about the metaverse have gained traction over the past few years and consumers appear to be ready to explore the metaverse's virtual worlds. TELUS International polled 1,500 American consumers familiar with the metaverse to uncover their opinions and expectations on customer experience and content moderation in this new immersive environment.

Marilyn Tyfting, chief corporate officer, was a guest on the Women Who Code podcast, discussing her role as a non-technologist working in a highly technical field, the importance of building workplaces of choice, and her methods for ensuring that teams are driven, on task, and effective.

Nearshore Americas discusses TELUS International’s acquisition of WillowTree, noting that the deal will extend TELUS International’s footprints to Brazil and Portugal.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022.

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022.