Fuel iX™ Agent Trainer

Master essential CX skills faster with experiential learning

Boost agent proficiency by up to 50% with realistic AI voice and chat simulations that build confidence before their first live interaction.

  • Up to 50%
    faster agent proficiency
  • +16-29pp
    lift in CSAT
  • Up to 20%
    reduction in agent turnover

Agent Trainer speeds up time to proficiency

Replace static training with scalable, no-risk simulations that provide instant feedback and cut ramp time in half.

  • Reduce training time & cost

    AI-powered voice and chat simulation leads to faster skill and knowledge acquisition, reducing the amount of time and cost needed to get an agent fully ramped and ready for live customer calls.

  • Improve agent quality

    Customizable training scenarios enable numerous role-playing exercises in a safe environment with immediate feedback. This results in agents who demonstrate higher confidence and better overall quality.

  • Get complete insights on training sessions

    The manager’s view shows the results and assessments of every training session, providing you with a comprehensive view of team members’ performance so you can develop tailored coaching and guidance based on the individual’s training needs.

Confident agents, exceptional experiences from day one

With Fuel iX Agent Trainer, agents build confidence, shorten their learning curve and deliver exceptional customer experiences from their very first call.

Explore our success stories

Enhancing agent performance and proficiency with Agent Trainer

Discover how a leading payment processor boosted CSAT across its digital support channels (email, chat, calls) with the help of Fuel iX™ Agent Trainer.

  • 16%Improvement in CSAT across channels
Read the case study

Video

Shift: The human + AI CX summit

Join us for a virtual summit to gain real-world guidance from customer experience (CX) and training leaders on using AI to empower human agents and improve customer experiences.

Watch the video
Awards & Recognition

Leader, NelsonHall NEAT for CX Transformation

Discover why TELUS Digital has been named a ‘Leader’ for CX Services Transformation in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for the Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability market segments.

Access the report

Let’s get started!

See how to deliver exceptional customer experiences from day one.