Fuel iX™ Agent Assist

Boost CSAT with AI built to empower CX agents

Provide the right information at the right time. Resolve issues faster and deliver a better customer experience.

Speed up information retrieval
Agents instantly surface the exact resources required to resolve issues with precision, cutting down on search time and customer wait.
Streamline repetitive workflows
Agents leverage smart shortcuts to handle repetitive steps, clearing away manual busywork so they can stay focused on the human side of support.
Ensure customer context
Agents get the right contextual data for each customer, allowing them to deliver highly relevant, empathetic and tailored experiences every time.

Up to 42%
reduction in time for research
Up to 30%
reduction in time to resolution
Up to 49%
reduction in average handle time (AHT)

Empower every agent with real-time intelligence

With Fuel iX Agent Assist, agents eliminate information silos, automate manual tasks, and deliver faster, more personalized resolutions from the moment they pick up the phone.

Video

Shift: The human + AI CX summit

Join us for a virtual summit to gain real-world guidance from customer experience (CX) and training leaders on using AI to empower human agents and improve customer experiences.

Watch the video

Awards & Recognition

Leader, NelsonHall NEAT for CX Transformation

Discover why TELUS Digital has been named a ‘Leader’ for CX Services Transformation in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for the Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability market segments.

Access the report