Fraud Prevention

Fraud Prevention
Non-fungible tokens: A guide to overcoming CX challenges for the NFT marketplace
NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.
Fraud Prevention
Digital identity 101
As interactions become increasingly digital, authentication could come to rely on one single, verifiable digital identity. Learn the basics about digital identity here.
Fraud Prevention
How is AI transforming fraud detection in banks?
Learn how financial institutions are using AI to combat common types of fraudulent activities quickly and efficiently for a better customer experience.
Case Study
Fraud Prevention
Delivering online safety management for a global ecommerce brand
Discover how TELUS Digital helped a global eCommerce brand develop a well-rounded approach to trust and safety.
Case Study
Fraud Prevention
Protecting the games - physical, IT and information security
Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Fraud Prevention
Bridging the trust gap in fintech
Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.
Fraud Prevention
Improving the player experience by combatting games fraud
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Fraud Prevention
Know your customer (but don’t annoy them)
Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.

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