Article

Article

AI in healthcare: A provider’s guide to AI maturity, from first steps to transformation

Learn the 5 stages of provider healthcare system maturity with real-life examples, plus the core challenges and essential capabilities of each stage.

Article

Agentic AI & Automation

Quantifying the opportunity value of agentic AI: TELUS Digital’s enterprise playbook with three industry examples

Learn how to calculate the ROI of potential agentic AI solutions, and see the formula applied to use cases in healthcare, financial services, and telecom.

Article

CX Best Practices

Call center basics: A return to fundamentals

Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.

image-98d0688e-e237-4021-9bea-c01f3a7d483b

Article

Digital Experience Best Practices

Rebranding wealth: Connecting with the new investor class

Transform your financial brand's digital story and unlock a new generation of wealth. Discover key strategies to captivate and engage the millennial investor class.

Article

CX Best Practices

Securing CX budget: Best practices for 2025 and beyond

CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.

image-45d18cd0-da90-411a-ac52-61264f566836

Article

Data & AI Trends Healthcare

Six healthcare trends reshaping digital care in 2025 with expert insights on AI, ops, mobile and more

Six healthcare industry trends, from personalized care by AI to the integration of wearables, show how the sector continues to digitally transform.

Article

Agentic AI & Automation

Configuring, using and optimizing an AI marketing Copilot (Or: How I learned to stop worrying and love the robots)

Our Director of Brand & Content Strategy shares how to set up marketing copilots for data analysis, strategy development, and more to improve productivity.

Article

Data & AI Trends

Agentic AI: The autonomous revolution that is reshaping enterprises in 2025

Discover how agentic AI is transforming business operations through its autonomous decision-making capabilities that transcend traditional AI applications.

Article

Agentic AI & Automation

Orchestrating multi-agent AI systems: When should you expand to using multiple agents?

Multi-agent AI systems can handle more complex workflows than a single agent. Here’s when and how to expand from a single-agent agent architecture.

Article

CX Trends

25 digital customer experience stats to know for 2025

Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.

image-cc7a14ec-f23f-4533-b083-8172f3bda661

Article

Data & AI Trends

Transforming the SDLC: Real-world examples of enhancing software development with AI

How to turbo-charge efficiency, reduce friction, and unlock creativity with an AI-enhanced software development lifecycle (SDLC).

digital-transformation-best-practices-according-to-leaders

Article

AI-Powered CX

Digital transformation best practices according to leaders

To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

GenAI applications that drive business performance

Insights Overview

Categories

Industries

Resource Types

Glossary

Article

AI in healthcare: A provider’s guide to AI maturity, from first steps to transformation

Quantifying the opportunity value of agentic AI: TELUS Digital’s enterprise playbook with three industry examples

Call center basics: A return to fundamentals

Rebranding wealth: Connecting with the new investor class

Securing CX budget: Best practices for 2025 and beyond

Six healthcare trends reshaping digital care in 2025 with expert insights on AI, ops, mobile and more

Configuring, using and optimizing an AI marketing Copilot (Or: How I learned to stop worrying and love the robots)

Agentic AI: The autonomous revolution that is reshaping enterprises in 2025

Orchestrating multi-agent AI systems: When should you expand to using multiple agents?

25 digital customer experience stats to know for 2025

Transforming the SDLC: Real-world examples of enhancing software development with AI

Digital transformation best practices according to leaders

Be the first to know