Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.
Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.
Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.
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