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Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

Are your CX outsourcing partnerships generating as much revenue as they could? New IDC research reveals the gap — we break down what to do about it.

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Digital Marketing Services

An executive guide to Adobe CJA: How to build a strategy that scales in five steps

Learn how to implement Adobe Customer Journey Analytics (CJA) with a strategy that aligns KPIs, visualizes data flows and designs scalable XDM schemas.

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CX Trends Communications & Media

Enterprise AI for telecommunications: How to turn investments into business value in 2026

Turn AI investments into measurable value for telecom. Delve into intelligent infrastructure, sustainable innovation and AI automation strategies.

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Digital Marketing Services

The smart discounting playbook: How to match offers to customer value and intent

Stop eroding margins with mass offers. Learn how to use behavioral data and AI automation to deliver high-impact, personalized discounting strategies.

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AI-Powered CX

Mastering conversation design in the age of AI-powered CX

Master conversation design with examples, best practices and insights on building intuitive, effective AI-powered customer experiences.

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Generative AI

Why AI's path to AGI runs through math reasoning

Discover how mathematical reasoning datasets are fostering genuine mathematical understanding and advancing the journey toward AGI.

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Digital Marketing Services

Leveling up GenAI optimization strategy: Is your ecommerce brand ready for AI search?

As AI reshapes ecommerce discovery and sales, leading brands are taking control. Learn how to turn GenAI visibility into measurable growth.

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CX Best Practices Banking, Financial Services & Insurance

Fintech contact centers need a strategic play, not another tool

Most fintech contact centers don't need more tools — they need orchestration. Learn which strategic play fits your business.

How do CX leaders use AI to improve agent retention?

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Agent Trainer

How do CX leaders use AI to improve agent retention?

CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.

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Agentic AI & Automation

Training and evaluating reliable AI agents

Discover how TELUS Digital can help your AI agent move from prototypes to production-ready autonomous systems.

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Financial Crime and Compliance Banking, Financial Services & Insurance

Navigating the new era of AI and deepfake-driven fraud in financial services

Discover how financial services leaders are evolving fraud strategies to counter AI-driven deception and deepfake threats.

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AI-Powered CX

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

Discover how TELUS Digital’s three-phase playbook empowers more than 83,000 agents with human-led AI to scale CX transformation.

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Article

Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

An executive guide to Adobe CJA: How to build a strategy that scales in five steps

Enterprise AI for telecommunications: How to turn investments into business value in 2026

The smart discounting playbook: How to match offers to customer value and intent

Mastering conversation design in the age of AI-powered CX

Why AI's path to AGI runs through math reasoning

Leveling up GenAI optimization strategy: Is your ecommerce brand ready for AI search?

Fintech contact centers need a strategic play, not another tool

How do CX leaders use AI to improve agent retention?

Training and evaluating reliable AI agents

Navigating the new era of AI and deepfake-driven fraud in financial services

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

Be the first to know