Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.
Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.
This case study shows how compound adversarial attacks can be identified using unsupervised learning to overcome limited training data.
See how Apple Intelligence will breathe new life into forgotten apps by enhancing user engagement through voice interactions and deeper app integration.
Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.
Discover how Scooter's Coffee transformed its restaurant loyalty program in just 9 months, driving substantial weekly revenue growth with personalized campaigns. Learn key strategies for QSR digital success.
System prompt exfiltration is among the most alarming of LLM attacks. We propose a definition to make prompt exfiltration attacks easier to identify.
Learn how to unlock a new level of interaction with ChatGPT Advanced Voice Mode, the latest step in emotionally intelligent AI.
Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.
Learn how design directors boost ROI on your digital products.
Input filters are a blue teaming operation and essential to building safe, secure LLMs.
Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.
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