The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Learn what autonomous technology is, popular use cases beyond autonomous vehicles, its many benefits and the challenges faced by organizations today.
Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.
As interactions become increasingly digital, authentication could come to rely on one single, verifiable digital identity. Learn the basics about digital identity here.
Driver monitoring systems (DMS) are proving to be effective in helping prevent accidents due to driver drowsiness or inattention. Learn all about these AI-backed systems.
What is the gender data gap in artificial intelligence (AI) and what can companies do to ensure more inclusive AI data practices? Discover key insights and learnings.
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