Article

Article

Beyond the 'no-win': How Agent Trainer gives your agents the power to master their Kobayashi Maru

Discover how Fuel iX Agent Trainer's AI simulation tool transforms customer service training, enabling agents to master high-stakes scenarios through immersive practice and real-time feedback.

Article

Generative AI

The evolution of post-training in the age of reasoning models

Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.

Article

Responsible AI

Our approach to trustworthy AI: Using frameworks to manage risk and accelerate development

By using tools like risk management frameworks, we identify and address AI risks early, saving time and cost while ensuring our clients’ AI solutions are built on a foundation of trust and reliability.

Article

Web & Mobile App Development

Mastering AI in software development: How TELUS Digital's breakthrough is redefining speed, cost and quality today

Discover how TELUS Digital is mastering AI in the software development lifecycle to enhance product, redefine collaboration and accelerate speed-to-value.

Article

Agent Trainer

Beyond the manual: Contact center agent training reimagined

Revolutionize contact center agent training with realistic AI simulations. Discover how kinesthetic learning creates exceptional customer service professionals ready for real-world interactions.

image-c4997e57-3c37-478f-8d41-ae20a344e63e

Article

Digital Marketing Services

Boost security and cut costs with static site generation, a simpler website solution

Discover how static site generators (SSGs) enhance security, reduce costs, and simplify website management while maintaining dynamic features.

Article

Data & AI Trends

The surge of multimodal AI: Advancing applications for the future

With their expansive capabilities and ability to solve complex problems, multimodal models are poised to transform the functionality of AI in the next generation of applications.

Article

Personalization & Loyalty

Braze in action: A step-by-step guide for loyalty teams in travel and hospitality

In our step-by-step guide, learn how TELUS Digital uses Braze for Travel & Hospitality loyalty programs, transforming customers into active brand advocates.

Article

Web & Mobile App Development

Starting a Flutter app: Our comprehensive guide for large team collaboration

Learn how to effectively build Flutter apps with large teams. Our guide covers codebase management, architecture choices, and modular development strategies.

image-bae3428b-a307-483c-b0d0-25a993fad192

Article

Data & AI Trends

Turning economic headwinds into AI tailwinds: Why smart companies are investing in AI now, not later

Forward-thinking businesses can use AI to optimize costs and drive savings now, then surpass their competitors when markets rebound.

digital-transformation-next-gen-metrics-hero

Article

CX Analytics & Metrics

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.

Article

Digital Marketing Services

Stop wasting marketing budget on disconnected data: How domain-driven design delivers ROI

Learn how Domain-Driven Design principles streamline marketing data flows, improve collaboration between tech and marketing teams, and boost ROI.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Insights Overview

Categories

Industries

Resource Types

Glossary

Article

Beyond the 'no-win': How Agent Trainer gives your agents the power to master their Kobayashi Maru

The evolution of post-training in the age of reasoning models

Our approach to trustworthy AI: Using frameworks to manage risk and accelerate development

Mastering AI in software development: How TELUS Digital's breakthrough is redefining speed, cost and quality today

Beyond the manual: Contact center agent training reimagined

Boost security and cut costs with static site generation, a simpler website solution

The surge of multimodal AI: Advancing applications for the future

Braze in action: A step-by-step guide for loyalty teams in travel and hospitality

Starting a Flutter app: Our comprehensive guide for large team collaboration

Turning economic headwinds into AI tailwinds: Why smart companies are investing in AI now, not later

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Stop wasting marketing budget on disconnected data: How domain-driven design delivers ROI

Be the first to know