Travel & Hospitality

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How to prepare for a post-pandemic surge in the travel and hospitality industry

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.

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CX Trends

Three ways airlines are reinventing COVID travel

Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

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CX Best Practices

How travel and hospitality brands are adapting with the pandemic

As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.

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Generational Support

Four ways to connect with Baby Boomer leisure travelers

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

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Generational Support

How Generation Z is changing, and challenging, the future of travel

Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.

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CX Best Practices

How IHG takes hospitality to new heights

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

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Agentic AI & Automation

On time, every time: The value of intelligent automation in air travel

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

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CX Best Practices

Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

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Generational Support

Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

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CX Best Practices

Enhancing customer experience in the hospitality industry

From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers

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Generational Support

Why tailoring customer service to Millennials and Baby Boomers is key for travel and hospitality

Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.

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CX Best Practices

How to create loyal customers and brand evangelists in travel and hospitality

Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.