Retail & Ecommerce

Case Study

Fraud Prevention

Delivering online safety management for a global ecommerce brand

Discover how TELUS Digital helped a global ecommerce brand develop a well-rounded approach to trust and safety.

Article

CX Best Practices

Handle with care: CX tips for navigating holiday supply chain challenges

Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

Article

CX Best Practices

Five ecommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

Article

UX Design

Four heuristics for great mobile retail experiences

Create on-brand mobile retail experiences with these 4 heuristics (i.e., mental shortcuts). Use them to enhance engagement, boost conversions, and drive loyalty

Article

CX Trends

How CX is driving the future of payments

Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

What are Search & Recommendation Systems in Machine Learning?

Article

Data Validation & Relevance

What are search and recommendation systems in machine learning?

How do machine learning based search engines and recommendation systems work? Learn why both are important for the modern online shopping experience.

Article

Data Annotation

What is product categorization?

Learn about product categorization (also known as product classification) and how it’s crucial to the eCommerce industry.

Article

AI Use Cases

Five strategic uses for AI in ecommerce

Get an inside look at the most popular uses for AI in ecommerce: what it does, how it is used and practical first steps for your business.

Article

Omnichannel Customer Journey

How omnichannel CX is critical to the future of ecommerce

The pandemic has changed the way many consumers shop. Discover why omnichannel sales and CX is critical to the continued success of ecommerce in a post-pandemic world.

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Retail & Ecommerce

Delivering online safety management for a global ecommerce brand

Handle with care: CX tips for navigating holiday supply chain challenges

Five ecommerce customer service tips for making a human connection