Fuel iX

Solution Update

AI red teaming in Canadian French: Test what you deploy in your target language

Fuel iX™ Fortify generates adversarial attacks natively in Canadian French — not translated, not Parisian French. Catch multilingual vulnerabilities English-only testing misses.

Article

Agent Trainer

How to implement AI in the contact center: Nine lessons from CX Shift

Learn how top CX leaders are using AI to solve agent burnout and eliminate the 90-day churn cliff.

Video

Agent Trainerwebinar

Shift: The human + AI CX summit

Join us for a virtual summit to gain real-world guidance from customer experience (CX) and training leaders on using AI to empower human agents and improve customer experiences.

Article

Fortify

How do you know if your GenAI-powered applications are safe and compliant?

Discover how to achieve trustworthy GenAI with industry-leading governance frameworks like OWASP, MITRE ATLAS and NIST AI RMF.

Customer Service Representative on Headset male

Solution Update

Agent Trainer

Organize smarter and train better: What’s new in Agent Trainer

Agent Trainer introduces Scenario Folders for better organization and AI Guidelines for high-quality scenario creation, helping contact centers scale training programs efficiently.

CX female customer support with headphones

Solution Update

Agent Trainer

Fuel iX™ 2026 CX product roadmap: Agent Trainer and Agent Assist

Explore Fuel iX's 2026 roadmap for Agent Trainer and Agent Assist, focusing on smarter training and real-time assistance to enhance customer service.

How do CX leaders use AI to improve agent retention?

Article

Agent Trainer

How do CX leaders use AI to improve agent retention?

CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.

The importance of multi-turn attacks in AI security

Article

Fortify

The importance of multi-turn attacks in AI security

Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

Article

Agent Trainer

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.

TELUS Digital and Fuel iX drive recognition as a Leader in 2025 NEAT evaluation for CX transformation

Article

Agent Trainer

Fuel iX™ drives TELUS Digital's recognition as a Leader in 2025 NEAT evaluation for CX transformation

TELUS Digital has been named a Leader in NelsonHall’s 2025 NEAT Evaluation for CX Services Transformation in overall capabilities, CX improvement, cost optimization and revenue generation.