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Case Study

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Video

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Research & Reports

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Podcast

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

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How can brands leverage innovation to recruit top-tier talent?

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

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The CCaaS breakthrough: Redefining customer interactions with AI

Read the 2022 TELUS Digital Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.

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2022 Sustainability Report: Unlocking opportunity

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Elevating the customer experience for a leading cryptocurrency platform

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

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Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

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Infographic: How consumers use voice technology

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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The game-changing potential of diversity in player support

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

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How can leaders win and optimize investment in CX?

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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Bringing efficiency to a leading food delivery platform's overwhelmed contact center

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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What do people get wrong about automation?

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

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Five key skills to look for in future-ready CX talent

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

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Five key contact center trends you should know for 2025

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RPO Talent Acquisition Case Study - Communications Technology Brand

Discover how TELUS Digital implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

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Fraud prevention best practices when crowdsourcing AI data

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Aligning content moderation operations to new legislation for a games client

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

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Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

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Digital customer experience priorities in 2025 

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

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How can brands keep up with algospeak?

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Become customer-obsessed

New Forrester report

Want to speak with an expert?

This report reveals

Find out why business strategy execution frequently fails

Tips for making strategy development a team effort

Clear numbers showing the value of customer-obsession

Three reasons to read this report

According to Forrester, on average, customer-obsessed companies have 28% higher revenue growth, 33% higher profitability growth, 43% better customer retention and 44% more engaged employees than companies that are not customer-obsessed.

But what is customer obsession, really? And if you’re not customer-obsessed today, how can you work toward being customer-obsessed in the future?

Access this recent report from Forrester to learn practical approaches for the development of a customer-obsessed growth strategy, as well as an overview of who needs to be a part of the process.

Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Check out our solutions

Forrester: Accelerate B2B growth with a customer-obsessed strategy

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Fintech & Financial Services

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2022 Sustainability Report: Unlocking opportunity

2022 Sustainability Report: Unlocking opportunity

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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